Our Methodology

Excelanto signifies the Five point approach of Six Sigma practice ( DMAIC ). we have our five pillars of delivery methodology which is industry leading and provide you the best and assured services 24/7/365. Our natural instinct towards process and data driven approach can help you to meet your business demands with ease.

We enable you with simplifying the IT operations, provide proactive and progressive solutions and ensure predictive operations of your IT environment. These are the fundamentals of our service delivery framework

The Five pillars of our service delivery methodology

  • DMAIC based operations support
  • ITIL based Process compliance
  • Automation based proactive support
  • Governance
  • Transformation

Apart from the above, we have strong sense on our people management, training and knowledge management.

Our metrics culture and focus around CSAT will ensure that we deliver beyond the service levels and keep improving. Our continual service improvement methodology is inbuilt in our service delivery to ensure we improve every time, everyday during the engagement.

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it staffing - it staffing india - offshore support india - offshore support - resource on demand - shared services - IT resources in india - it infrastructure services India - it infrastructure services USA - it infrastructure services singapore - it infrastructure services vietnam - it infrastructure services cambodia - it infrastructure services indonesia - it infrastructure services canada - IVR support - IVR development - remote support from India - IT support from India - IT Services India - offshore IT - it support indonesia - it support cambodia - it support usa - it support canada - it specialist support - Managed Services - Unified Communications - Resources On Demand - Network Services - Voice And Data - Data Center Management - IT Transformation - Customer Experience Management - IT Optimization - IT Services - Remote Infrastructure Services - RIM - remote support - remote support india - it outsourcing - staff augmentation india - it staffing - it staffing india - offshore support india - 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