Best CRM Features for the Hospitality Industry

PostedOn: 2018-03-07 11:06:51

n the hospitality industry, customer satisfaction is top priority. Companies rely on feedback to determine the success of a invention or service and to indicate areas that need improvement. Customer relationship management  software helps hospitality businesses with tasks, services, and business processes related to customer relations, increasing customer satisfaction, and their likelihood of success.  There’s more to the hospitality industry than pricing, quality, and accessibility, however. These elements may be the core customer services, but many other factors exist, as well. CRM features and tools customized to the hospitality industry include:  Data collection Maintenance tracking  Interactive platforms Mobile access  Travel agency partnerships.  An essential tool in the hospitality industry, CRM helps companies meet and exceed customer expectations by enabling them to create and build real relationships with their clientele as well as provide what their custom

Cloud solution tackles simultaneous call recording and storage

PostedOn: 2018-03-06 11:19:09

all recording is becoming an essential piece in the overall VoIP universe. Larger organizations are faced frequently because of regulatory or legal demands with a need to record and store calls but will sometimes need to record and encrypt calls simultaneously, across an organization.  While call recording software has long been on the market, what is new is the capability to store calls in the cloud, particularly as they can quickly absorb memory on physical servers held on-site. Deploying such capabilities inside a VoIP system just got significantly easier, however, making VoIP a natural fit for such demands.  The VoIP Appliance has been designed with ease of use in mind: it is plug-and-play, any customer can be up and recording using the software in a matter of minutes.  The appliance provides the customer with encrypted, compliance-ready recordings. It is built to capture calls on any PBX, buffer the calls, encrypt them and upload them to the  Cloud. All calls are stored in th

What CEOs should know about ERP implementation

PostedOn: 2018-03-06 10:58:54

hoosing the right ERP tool is one of the most crucial investment choices to make for a business. Given the size of the outlay, it is also an important decision for you as a CEO. Picking out something for your organization, even if it’s from the stable of an established corporate software provider, will require a fair amount of deliberation. Everyone will tell you that you need a strategy to pick out the one that’s right, you’ll need the right resources to tailor and make to order it for your business, and that you’ll need a whole lot of time to get it embedded into your workflow. But is that all? Is there anything you need to know before you think about the right ERP for your company? Here are some things we think you should keep in mind before you make that decision: An ERP tool is a business Swiss army knife, but not a genie  The job of an ERP tool is to help you manage your resources correctly. It’s going to give you all the information you need to handle your busine

What Will 2018 Have In Store For ERP

PostedOn: 2018-03-05 11:43:36

t’s that time of year again where we take stock of what 2017 has presented us with and think about what might be in store for the next 12 months. Google’s 2017 in search data revealed how was the most popular type of question asked by internet users, as people looked for answers on how to offer help and make a difference. It’s been a chaotic year for many, and not just thanks to the extreme weather. This year, we surveyed 500 senior business decision makers in UK companies to find out just how mobile their businesses are. While 88 percent permitted mobile working, many staff in operations roles such as HR, customer service reps, and production staff rely on systems which leave them oftentimes chained to their desks with little chance of performing job functions from a mobile. The data highlighted a growing need for companies to adopt a simple solution to recover efficiency and workflow for employees who rely on computers to access business systems. 2018 should bring with it a

5 Cloud Computing Trends to Watch in 2018

PostedOn: 2018-03-05 11:20:32

e have seen cloud computing growing at an exceptional rate and nothing in this world can stop this. It is going to grow even higher. Saying that what cloud computing trends we should expect in the upcoming year?  While it might be hard to predict since there are many new features and changes, most of the cloud providers have already rolled out. More to that, the businesses of today are more vocal about what are their specific needs from the providers.   Since the businesses are more and more inclining towards this technology, let's have a look at the cloud computing trends that will be highlighted in this new year.   IoT Almost all the devices including cars, mobiles, and appliances are going to have an integral relationship with each other. Almost all IoT devices will be connected to the cloud to communicate with each other. And as the cloud landscape will grow further, more devices will be added to it.   While IoT has witnessed tremendous development last year, it is go


PostedOn: 2018-03-03 11:13:15

etting your business in the door is one of the biggest challenges in sales. Let’s take a look at some strategies to help make the job of your business development specialist a little easier. Seek to Understand We need to stop thinking about sales in terms of what we need, and instead, put ourselves in the shoes of the prospect. This individual is likely very busy and doesn’t have a lot of time to waste the last thing they want to do is set up a time to talk with a business development specialist about a product or service. you need to be able to show them the value of what you’re trying to sell. You need to know that there’s going to be a return on investment, that the product or service is going to truly benefit the prospect. Once you have all of these considerations in order, you’ll be in a much better position to actually get in the door of the prospect and start building a relationship. Establish Yourself You can’t get in the door if you’re unknown. When you fee

Six ERP Data Best Practices

PostedOn: 2018-03-03 10:51:11

RP systems are first and foremost a storehouse of company data. They are the system of record and the nerve center of a business. A good ERP system, properly deployed, helps almost every business function from procurement and logistics to creature resources and deliberate planning.  Much of ERP’s value depends on good data governance and management, though. There are efficiency and competitive advantage when data within ERP systems is managed properly and inefficiency and missed opportunities when it is not.  Managing ERP data properly is thus of prime importance. Here are six best practices for managing data and getting the most out of your ERP system.  1. Take a Holistic View  Silos can be a huge issue for proper data governance, especially in light of Europe’s new General Data Protection Regulation (GDPR) that goes into effect later this year. Properly managing and syncing data without duplication requires a holistic view that gets beyond the silos and maps out how data i

Structured Product Development and Management of Product Information

PostedOn: 2018-03-02 11:46:11

here is a constant and relentless challenge to innovate and introduce the next range of products to the market along with the expected digital assets to support the sales and marketing activities of both the company their channel partners, and their customers. planned product development is key for industries which are driven by seasonality where a high percentage of new items are launched or released on a seasonal or more regular basis. The lifecycle of these products is relatively short from thought to launch to retirement and obsolescence.  Some companies may not have a defined structure or process for product development. A structured come close to may be required as a company grows and the responsibility for product development moves beyond a relatively small group of people, and as the number of stakeholders involved increases. A structured product progress process allows an organization to establish a consistent approach to product development which can be implemented, review

The ERP Failure Factors

PostedOn: 2018-03-02 11:16:09

he definition of failure is a bit fluid but certainly means the projects did not reach their objectives. At the extreme end, the new systems did not work in any meaningful way or the cost overruns were 100% or more. This level of failure must be daunting to any institute planning to renew or replace its ERP systems. So the choice is the key because some systems are better at particular aspects of ERP than others. For example, manufacturing, giving out and supply chain or the provision of services all have different needs and some vendors specialize in the matching functionality. For enterprises in specialized sectors the needs and the emphasis may be quite different from their counterparts in middle-of-the-road business and selling services differs radically from products. In conglomerates and multinationals, what suits head office may not be suitable for certain subsidiaries. But in any context, ‘better’ has to be the judge of the users and management and suitability for the part


PostedOn: 2018-03-01 11:33:12

f you’re looking to streamline business processes and boost productivity, consider integrating your enterprise resource planning (ERP) and customer relationship management (CRM software) systems. Doing so will help remove data silos in your organization and optimize operations to enhance efficiency. Let’s take a look at three remunerations of merging your ERP and CRM software.  1.     A 360-degree view of your customer How well do you know your customers? One of the biggest advantages of CRM and ERP integration is that it gives you a complete view of your customer. From prospect to sales and support, to investment and accounting, together these systems provide complete visibility into your customers’ needs, buying habits, order history, preferences, account standing, etc. Not only does this knowledge give you better insight into your customer base, it can help you build lasting relationships with customers and resolve where there is potential for future growth. It can e

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