One of the most significant changes of the digital era is the growing use of AI in almost every part of business
ERP lies at the heart of most organizations' business processes and is undergoing a radical transformation to meet the demands of digital business. The postmodern ERP era creates a stable, agile core that supports differentiated processes to deliver business outcomes.
One of the most significant changes of the digital era is the growing use of artificial intelligence (AI) in almost every aspect of a business. Its insatiable order for data coupled with the need for flexibility and agility in processes, architectures, and people presents challenges for the adoption of postmodern ERP strategies.
Chatbots and VAs are currently most useful in postmodern ERP strategies for casual users who find the user experience (UX) daunting and need a self-service experience that’s easier to use. Common deployments include recruiting and HR service delivery operations; benefits managing; and supporting time and attendance, expense reporting and calendaring functions.
As postmodern ERP strategies usher in increasingly diverse applications to support them, conversational AI platforms fill a vital role in smoothing the UX for all involved. Organizations can create responsive and engaging UXs somewhat quickly. Users are liberated from having to learn additional user interfaces because voice-driven conversational AI takes on the job of learning what the user wants.
Sophisticated, AI-driven analytics are increasingly becoming embedded within ERP, financial scheduling and analysis, and financial close applications, to support automation and human decision making. They’re providing added real-time descriptive, diagnostic, predictive and prescriptive analytics.
A broad range of technologies robotics, smart buildings and intelligence integrated with an Internet of Things (IoT) applications have the potential to drastically disrupt traditional ways of working in inventory and warehouse management, enterprise asset management, facilities maintenance, logistics, and production capabilities.
Human capital management (HCM) technologies support enterprise efforts to recruit, deploy, develop and manage talent. The principal applications of AI across HCM domains are in recruiting, skills and jobs taxonomies, attitude analysis and theme detection, recommendation engines and chatbots.
Initial AI applications in postmodern ERP finance will occur during the next two to three years, in three areas improving usability and providing general process support through the use of bots, chatbots and virtual assistants; improving and automating complex non-routine processes; and augmenting planning and financial forecasting. AI allows these efforts to leverage complex and diverse internal and external datasets in real-time.