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Digital Transformation may be defined in a number of different ways by analysts or enterprise software vendors. But at its heart is the idea that as we use more digital technologies, those technologies change the way we live and, more pointedly, the way we conduct commerce and do business. Businesses are introducing new technologies in innovative ways to reduce cost, create new revenue opportunities and improve the customer experience.

In complex industrial settings like those served by IFS, digital transformation can be difficult. While retail has been transformed through e-commerce and transportation transformed by services. But the respondents of this study are, to varying degrees, prepared to realize transformational benefits just as or even more significant than those seen in the purchase sector. 

We will look at the impact that enterprise software mobility has on the ability of these industrial organizations to digitally transform their operation. Mobility is important because of it: 

  • Enables accurate and real-time collection of enterprise information for more efficient operation and executive decision support. 
  • Improves the buyer experience in field service environments. 
  • Increases the productive time of technical staff by allowing them to interact with systems like enterprise asset management or computerized maintenance administration systems while in the field or at the machine on the plant floor. 
  • Improves the amount and quality of information available to those servicing assets or customers, allowing more efficient service and first-time-fix in ground service environments and more reliable troubleshooting and less downtime in a plant environment. 
  • Induces users to engage with software systems more frequently, increasing the return on outlay in enterprise software.