Remote Infrastructure Services & Shared Services
Pure RIM Services :
Our core offering to all class of enterprises is on SLA based remote management of your infrastructure. The management can be either through any ESM tool (existing in your organization) or deployed by Excelanto. We follow ITIL based incident, problem, change, release, asset and knowledge management practices on all our RIM Services offerings. We will add other process elements on demand and as per the requirement.
These services are provided across onsite/offshore models. The metric driven deliverable's are derived for each requirement and the offering will be tailor-made to suit each customer.
Pure RIM offerings includes workplace, Compute, Network and integrated services portfolio including application support.
Managed Services :
We offer “outcome based” managed services offering across the IT estate. Our metrics culture, automation capabilities in monitoring and managing the IT environment with strong application aware infrastructure capabilities will provide you the best of hassle free managed services.
Our AI powered open source stack of IT management / monitoring suite will help you identify issues before they occur.
Our MS models are tailored to meet your productivity, optimized IT spend and transformation based drivers. Our sense of business demands and competitive landscape changes can help you build a strong managed services program to meet the constant changes.
Automation :
We can also extend our tooling platform to the clients for remote management of the IT environment. Our tool framework includes a powerful and cost effective "manager-of-manager' which aggregates and co-relates all events from end point devices across the estate. The MOM will be integrated with your ITSM tool for event alerts and auto-ticket creation.
We can do a hybrid installation of tools based on your current investment on tools.
Our AI powered Automation platform cuts across ITSM workflow (with extensive ITIL V3 complaint processes), Monitoring ( element managers across multiple devices , MOM and CMDB ,services catalog features), Deep automation ( auto correction, run books automation, task automation etc.,) and intelligent reporting ( Performance , Service levels, asset configuration and capacity ).
Shared Services Platform :
We provide a shared services platform for our clients to optimize their investment on resources to manage the IT environment. Our shared services model includes a complete deployment of our tooling platform for management as well as leveraging your tools for the remote services.
Our shared services platform work on multi-mode, multi-channel worflow for incident creation and skilled resources at various levels to ensure the service levels are met with minimum disruption to your services.